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TrustParcel connects people sending parcels with travelers already going the same way. Stripe escrow holds the money, delivery codes verify the handover, and reviews keep everyone honest. Here's the full journey on both sides.
Step 1
Describe what you're sending, pickup & delivery cities, the date you need it there, and an indicative price. We never collect the recipient's contact details upfront — you'll share those in chat once the deal is confirmed.
Step 2
Travelers on your route can send you offers. You can accept, decline, or counter — all from the chat. Take a moment to look at the traveler's reviews and verifications before accepting.
Step 3
Once you accept an offer, you pay through Stripe. Your funds are held safely in escrow — they're only released to the traveler after delivery is confirmed.
Step 4
TrustParcel gives you a 6-digit delivery code. Give it to the recipient (not the traveler!) — they'll hand it to the traveler at delivery, which is how the system verifies the handover.
Step 5
When the parcel arrives, confirm in-app to release payment to the traveler. If you forget, funds are auto-released after a short grace period.
Step 1
Search for parcels going where you're already traveling. Filter by date, weight, and price. Send an offer when you find a good fit.
Step 2
To accept paid deliveries, complete Stripe onboarding (ID + bank account) in a single 5-minute session. This is required by EU regulations and protects both sides.
Step 3
When the sender accepts your offer, the deal is locked the moment they pay. Coordinate pickup details in chat.
Step 4
When you collect the parcel, take a photo and tap "Confirm Pickup". The deal moves to "In Transit" and the sender is automatically notified.
Step 5
Keep the sender updated during transit. You can post short status notes — they show in chat so the sender always knows where things stand.
Step 6
When you meet the recipient, ask them for the 6-digit code. Enter it in the app to verify the handover — this is what triggers payout release.
Stripe holds the funds from the moment the sender pays until delivery is confirmed. Disputes freeze the funds — never the people.
After every completed deal, both sides leave a short review. Your rating is what makes future deals easier.
Lifecycle events (paid, picked up, handed over, completed) auto-post as system messages so the whole story lives in one thread.
Post a parcel, browse trips, and join thousands moving things around the world the friendly way.
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